Privacy Policy

our privacy policy

At Sarka Ethos, we take your privacy seriously and are committed to protecting the information you provide to us. We understand the importance of safeguarding your personal data and maintaining your trust in our services. This Privacy Policy outlines the types of personal data we collect, how we use and protect it, and your rights regarding your information.

We recognize the sensitive nature of the information you share with us and the responsibility that comes with it. Our privacy practices are designed to adhere to the highest standards of data protection and comply with applicable laws and regulations. We strive to be transparent about the data we collect, the purposes for which we collect it, and how we handle and secure it.

By using our website, you consent to the collection and use of your personal data as described in this Privacy Policy. We want you to feel confident that your information is in safe hands when interacting with our website. Rest assured that we will only collect and process your personal data for legitimate purposes, and we will take all necessary measures to protect it from unauthorized access, disclosure, alteration, or destruction.

1. introduction

1.1 Purpose of the Privacy Policy

The purpose of this Privacy Policy is to inform you about how we collect, use, disclose, and protect your personal information. We believe in transparency and want to provide you with a clear understanding of our data practices. This Privacy Policy serves as a guide to help you make informed decisions when using our website and interacting with our services.

By explaining our data collection and usage procedures, we aim to foster trust and confidence in our users. We want you to feel secure in sharing your personal information with us, knowing that it will be handled in a responsible and respectful manner.

1.2 Scope of the Privacy Policy

This Privacy Policy applies to all users who access and use our website, including visitors, registered users, and customers. It covers the information we collect, regardless of the platform or device used to access our website. Whether you are simply browsing our website or actively engaging with our services, we are committed to protecting your privacy. This Privacy Policy encompasses all interactions and transactions that occur through our website and sets out the guidelines for the collection, use, disclosure, and protection of your personal information. Please note that this Privacy Policy does not apply to any third-party websites or services that may be linked to or advertised on our website.

We encourage you to review the privacy policies of these third parties before interacting with them, as we have no control over their practices. Furthermore, this Privacy Policy is not intended to override any rights or obligations you may have under applicable data protection laws. We are dedicated to complying with all relevant legal requirements and ensuring that your rights are respected.

It is important for us to be clear about the scope of this Privacy Policy and the commitment we have made to protect your privacy. We strive to maintain the highest standards of privacy and data security in order to provide you with a safe and trustworthy experience on our website.

We understand that privacy is a fundamental right, and we are committed to ensuring that your personal information is treated with the utmost care and respect. We will regularly review and update our Privacy Policy to reflect any changes in our practices or legal requirements. By explaining our data collection and usage procedures, we aim to foster trust and confidence in our users. We want you to feel secure in sharing your personal information with us, knowing that it will be handled in a responsible and respectful manner.

2. Information We Collect

To provide you with a seamless experience, we may collect both personal and non-personal information. Personal information includes data that identifies you, such as your name, email address, or phone number, while non-personal information does not directly identify you as an individual. We collect this information through various methods, including when you voluntarily provide it to us or through the use of cookies and similar technologies. When you register an account, make a purchase, or engage with certain features on our website, we may collect personal information that you provide directly. For example, when creating an account, we may ask for your name, email address, and other relevant details to establish and personalize your account.

We may also collect personal information when you contact our customer support team, subscribe to our newsletters, or participate in surveys or promotions. This information allows us to respond to your inquiries, deliver the requested services, and keep you informed about relevant updates and offers.In addition to personal information, we may collect non-personal information to enhance your browsing experience and improve our services. This non-personal information is typically collected automatically as you interact with our website. It may include your IP address, browser type, device information, and website usage data.

We use cookies, web beacons, and similar technologies to collect non-personal information. Cookies are small text files that are stored on your device to track and store information about your preferences and activities. They enable us to remember your preferences, personalize your experience, and gather statistical data about website traffic and usage patterns. You have the option to control and manage cookies through your browser settings. You can choose to accept or reject cookies, or delete them from your device. However, please note that disabling or rejecting cookies may limit certain features and functionality of our website.

Rest assured that we handle all personal and non-personal information in accordance with applicable data protection laws and regulations. We are committed to ensuring that the information we collect is used only for legitimate purposes and is securely stored and protected

2.1 Personal Information

We may collect the following types of personal information:

Name: When you create an account or interact with our website, we may ask for your name to personalize your experience and facilitate communication.
Email address: We collect your email address to communicate with you regarding your account, provide updates, and respond to inquiries or requests.
Mailing address: In some cases, we may require your mailing address to deliver physical products or services requested.
Phone number: If necessary, we may collect your phone number to contact you regarding important updates or to provide customer support.
Payment information: When making purchases on our website, we collect payment details, such as credit card numbers or other financial information, to process transactions securely and efficiently. Please note that we do not store your complete payment information on our servers. We employ industry-standard encryption and rely on trusted payment processors to handle sensitive financial data.

2.2 Non-Personal Information

We may collect non-personal information that does not directly identify you, such as:

IP address: When you visit our website, we automatically collect your IP address, which helps us analyse user trends, diagnose technical issues, and administer the site. This information is used in an aggregated and anonymous manner.
Browser type: We collect information about the browser you use to access our website. This helps us optimize our website’s performance and compatibility across different browsers.
Device information: We may collect information about the device you use to access our website, including the device type, operating system, and unique device identifiers. This information helps us tailor our website to suit different devices and improve overall user experience.
Website usage data: We may gather data on how you interact with our website, such as the pages you visit, the links you click, and the duration of your sessions. This information helps us understand user behaviour, improve our website’s functionality, and enhance the content and services we provide.

We handle all personal and non-personal information in accordance with applicable data protection laws and regulations. We only collect and process personal information that is necessary for the purposes outlined in this Privacy Policy, and we strive to minimize the data collected to respect your privacy.

3. How We Use Your Information

We use the information we collect for various purposes, ensuring that we provide you with a seamless experience on our website. Here are the specific ways in which we utilize your information:

3.1 Providing and Improving Our Services

One of our primary goals is to deliver the services you requested and continuously enhance your overall experience on our website. To achieve this, we utilize the information you provide to personalize the content you see, ensuring that it aligns with your preferences and interests. By analyzing the data we collect, we can make informed decisions about improving our website’s functionality, making it more intuitive and user-friendly. We also focus on optimizing the user interface design, ensuring that navigating our website is a smooth and enjoyable experience.

3.2 Communication

We value direct and transparent communication with our users. Therefore, we may use the contact information you provide, such as your email address or phone number, to communicate with you regarding updates, promotions, and important notices related to our services. These communications may include newsletters, announcements, or promotional offers. However, we respect your preferences, and if you decide that you no longer wish to receive such communications, you have the option to unsubscribe at any time. Simply follow the instructions provided in the communication or contact us directly to update your preferences.

3.3 Payment Processing

If you choose to make a purchase on our website, we collect and process your payment information to facilitate a secure and smooth transaction. This involves gathering the necessary details, such as your credit card number, expiration date, and billing address. Rest assured that we take the utmost care to ensure the confidentiality and security of your payment information. We comply with industry standards and employ encryption and other security measures to protect your data during the payment process.

3.4 Analytics and Research

To continually improve our services, we analyse non-personal information collected from our users. This analysis helps us better understand user behaviour, preferences, and trends. By examining this data, we gain valuable insights into how our website is used, which areas are popular, and which features may require improvement. These findings allow us to make data-driven decisions and optimize our services accordingly. Additionally, the information collected may aid us in tailoring our marketing efforts, ensuring that we provide relevant and engaging content to our users. However, please note that the data we analyse is aggregated and does not personally identify any individual user.

By utilizing your information in these ways, we aim to provide you with a seamless and personalized experience on our website. We value your privacy and ensure that all information is used in compliance with applicable data protection laws. If you have any concerns or questions regarding the use of your information, please do not hesitate to contact us.

4. Information Security

We take significant measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Safeguarding the confidentiality and integrity of your data is of utmost importance to us. Here are the specific measures we have implemented to ensure the security of your information:

4.1 Data Encryption

To protect your personal information during transmission, we utilize industry-standard encryption protocols. This means that when you communicate with our website, your data is encrypted before being sent over the internet. Encryption converts your information into an unreadable format, making it extremely difficult for unauthorized individuals to intercept or decipher.

By employing encryption, we ensure that your sensitive information, such as login credentials or payment details, remains secure and confidential. It provides an additional layer of protection against potential threats and unauthorized access to your data.

4.2 Secure Storage

We understand the importance of securely storing your personal information. Therefore, we ensure that your data is stored on secure servers with restricted access. Our servers are protected by advanced security technologies and are located in physically secure facilities. We implement rigorous access controls, including firewalls and intrusion detection systems, to prevent unauthorized individuals from gaining access to your information.

In addition, we regularly monitor and update our security measures to stay ahead of evolving threats. We perform regular security audits and assessments to identify any vulnerabilities and take prompt action to mitigate them. Our dedicated security team is trained to address security incidents promptly and efficiently, ensuring the ongoing protection of your data.

4.3 User Responsibility

While we take reasonable steps to protect your information, it is important for you to also take responsibility for safeguarding your personal data. Here are a few measures you can take to enhance the security of your information:

Keep your login credentials confidential: It is crucial to choose strong, unique passwords and keep them confidential. Do not share your passwords with others, and avoid using easily guessable information.
Regularly update your passwords: Changing your passwords periodically reduces the risk of unauthorized access to your account. We recommend updating your passwords at least every six months.
Be cautious with public networks: When accessing our website or providing personal information, exercise caution when using public Wi-Fi networks. These networks may not be secure, and your data could be intercepted by malicious individuals. Consider using a virtual private network (VPN) to add an extra layer of security.
Promptly report any suspicious activity: If you suspect any unauthorized access to your account or notice any unusual activity, such as unrecognized transactions or changes to your account details, notify us immediately. Prompt reporting allows us to take appropriate measures to protect your information and investigate any potential security breaches.

By following these best practices, you can contribute to maintaining the security of your personal information and help us in our efforts to protect your data. Remember, your active participation is vital in maintaining a secure online environment for everyone.

5. Data Retention

We understand the importance of retaining your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Our data retention practices are designed to ensure that we maintain your information for an appropriate duration, taking into account legal requirements and our operational needs.

5.1 Retention Period

The specific retention period for your personal information may vary depending on the type of information collected and the purpose for which it was initially collected. We will retain your information for as long as it is necessary to provide our services to you or as required by applicable laws and regulations.

For example, if you create an account on our website, we will retain your account information for as long as you maintain an active account with us. If you no longer wish to use our services and decide to close your account, we will retain your information for a reasonable period of time in case you decide to reactivate your account or in accordance with any legal requirements.

Similarly, if you have subscribed to our newsletter, we will retain your contact information as long as you wish to receive our communications. If you choose to unsubscribe, we will promptly remove your information from our active mailing list but may retain certain details to ensure compliance with your request and prevent future communications.

5.2 Data Erasure

We respect your right to control your personal information and understand that you may wish to have your data removed from our systems. If you would like your personal information erased, please contact us using the information provided in the “Contact Us” section of this Privacy Policy.

Upon receiving a valid request for data erasure, we will promptly and securely delete your information, taking reasonable steps to ensure that it is no longer accessible or recoverable. However, please note that we may need to retain certain information to fulfil our legal obligations or legitimate business interests, such as record-keeping requirements, resolving disputes, or enforcing our terms and conditions.

In situations where we are legally obligated to retain your personal information, we will ensure that it is protected in accordance with this Privacy Policy and will only be used for the purposes specified by law.

We strive to handle data erasure requests promptly and efficiently; however, it may take some time to complete the process due to technical or operational constraints. We appreciate your patience and assure you that we will make reasonable efforts to comply with your request within the required timeframes.

6. Cookies and Similar Technologies

We understand the importance of providing you with a seamless browsing experience, analysing usage patterns, and personalizing content to cater to your preferences. To achieve these goals, we utilize cookies and similar technologies on our website. By using our website, you consent to the placement of cookies on your device. You have the ability to manage your cookie preferences through your browser settings.

6.1 Types of Cookies

We may use various types of cookies to enhance your experience on our website. These cookies serve different purposes and have different durations. Here are the main types of cookies we may use:

Session Cookies: These are temporary cookies that are deleted when you close your browser. Session cookies help us remember your actions and preferences during a single browsing session, ensuring a smoother experience as you navigate through different pages of our website.
Persistent Cookies: Unlike session cookies, persistent cookies remain on your device for a specified period or until you manually delete them. These cookies enable us to recognize you when you visit our website again, allowing us to personalize your experience and remember your preferences over multiple sessions.
Third-Party Cookies: In some cases, we may collaborate with third-party service providers who place cookies on our website. These third-party cookies support various functionalities and features on our website, such as analytics tools, social media integrations, and targeted advertising. These cookies are subject to the respective third parties’ privacy policies, and we do not have control over the information collected by these cookies.

6.2 Cookie Preferences

We respect your right to control your online privacy and provide options for managing your cookie preferences. You can modify your browser settings to accept or reject cookies or receive notifications when a cookie is being sent. The process for managing cookies varies depending on the browser you use. Please refer to your browser’s help documentation or settings for detailed instructions.

However, it’s important to note that disabling or blocking cookies may impact certain features and functionality of our website. Some features may not work as intended, and personalized content may not be available if cookies are disabled. By accepting cookies, you enable us to optimize your browsing experience and provide you with relevant content tailored to your interests.

We assure you that the information collected through cookies is used solely for the purposes outlined in this Privacy Policy. We do not sell or share your personal information obtained through cookies with third parties for their direct marketing purposes.

It’s worth mentioning that even if you choose to disable cookies, we may still collect certain non-personal information through other technologies, such as server logs and web beacons. These technologies help us analyse trends, administer the site, track users’ movements, and gather demographic information in an aggregated form.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or services that are not operated by us. While we strive to provide quality links to reputable and trustworthy sources, we want to emphasize that we have no control over the content and privacy practices of these third parties. When you click on a link to a third-party website, you will be directed to their site, and their own terms and policies will apply.

7.1 Third-Party Services

In order to enhance your experience and provide certain functionalities, we may utilize the services of third-party service providers. These service providers may perform various functions on our behalf, such as payment processing, analytics, customer support, or hosting services. While we carefully select our third-party service providers, it’s important to note that they may have access to your personal information.

We want to assure you that we take the necessary precautions to ensure that these third-party service providers handle your personal information in a secure and confidential manner. We have strict contractual agreements in place with these providers to safeguard the privacy of your data. They are contractually obligated to use your information solely for the purposes of providing the requested services and are prohibited from using it for any other purpose.

However, it’s important to note that we do not have control over their privacy practices, and we encourage you to review their privacy policies and practices before interacting with them. This is because each third-party service provider has its own policies regarding the collection, use, and disclosure of personal information.

When you choose to engage with third-party services through our website, you should be aware that their collection, use, and disclosure of your information are governed by their own privacy policies. We recommend reviewing those policies to understand how your personal information will be handled by these third parties.

We understand the importance of transparency, and we strive to partner with reputable third-party service providers who prioritize data protection and privacy. Nevertheless, we cannot be held responsible for the actions, practices, or policies of these third parties. It is your responsibility to familiarize yourself with their privacy practices and make informed decisions when interacting with them.

We encourage you to exercise caution and be aware that once you leave our website, our Privacy Policy no longer applies. We do not endorse or assume any responsibility for the content or privacy practices of any third-party websites or services.

8. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. We understand the importance of protecting the privacy of children online, and we are committed to complying with applicable laws and regulations regarding children’s privacy.

If you believe we have inadvertently collected information from a child, we encourage you to contact us immediately. We take these concerns seriously and will promptly take appropriate steps to delete any personal information we may have unintentionally collected from a child. Safeguarding the privacy and safety of children is a top priority for us, and we are committed to maintaining a safe and secure online environment.

We have implemented measures to ensure that our website does not attract or solicit personal information from children. Our content, services, and advertising are designed for adult users and are not targeted towards children. We do not knowingly include any content that is inappropriate for children or that would appeal to children under the age of 13.

In the event that we become aware of any personal information collected from a child under the age of 13 without verified parental consent, we will take immediate steps to delete that information from our servers. We strongly encourage parents and guardians to actively monitor their children’s online activities and to help us enforce our children’s privacy policy by informing us if they believe their child may have provided personal information to us without their consent.

As part of our commitment to children’s privacy, we also strive to educate parents and guardians about online privacy and safety. We encourage parents to teach their children about the importance of safeguarding personal information and to supervise their online activities. There are various online resources available that provide guidance on how to create a safe online environment for children, and we recommend that parents familiarize themselves with these resources.

9. Your Rights and Choices

You have certain rights and choices regarding your personal information. These include the right to access, correct, and delete your data, as well as the right to object to or restrict certain processing activities. Please contact us if you wish to exercise any of these rights. Your writes are as follows:

Access and Corrections: You have the right to access and update your personal information held by us. If any of your information is inaccurate or incomplete, please contact us to make the necessary corrections.
Data Deletion: If you would like us to delete your personal information from our systems, please contact us using the information provided in the “Contact Us” section. We will promptly respond to your request, subject to any legal obligations or legitimate business interests.
Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or contacting us directly.

10. Updates to this Privacy Policy

We are committed to maintaining the accuracy and relevance of our Privacy Policy, and as such, we may update it periodically to reflect changes in our practices or legal requirements. These updates ensure that we continue to provide you with transparent and up-to-date information about how we collect, use, and protect your personal data. It is essential that you review this page periodically to stay informed about any modifications.

When we make updates to this Privacy Policy, we strive to provide clear and concise explanations of the changes we have made. We want to ensure that you have a complete understanding of our data practices and any new rights or obligations that may arise. We may include transition words such as “Furthermore,” “Moreover,” or “In addition” to indicate the flow of information and to help you navigate through the updated policy seamlessly.

Your continued use of our website after any changes signifies your acceptance of those changes. By actively using our website, you demonstrate your agreement to the revised Privacy Policy. We encourage you to familiarize yourself with any modifications to ensure that you are aware of how your personal information is collected, used, and protected. It is important to us that you have confidence in our commitment to your privacy and understand how your data is handled.

We may notify you of significant changes to this Privacy Policy through email or other appropriate means. It is crucial to keep your contact information up to date to ensure that you receive these important notifications. We want to ensure that you have ample time and opportunity to review any updates and, if necessary, make informed decisions about your continued use of our website.

Rest assured that we will always handle your personal information in accordance with the most current version of our Privacy Policy. We are committed to transparency and will clearly communicate any changes that may impact your rights and choices. We value your trust and appreciate your cooperation as we work to protect your privacy and maintain your confidence in our services.

In Conclusion

Protecting your privacy is of utmost importance to us at Sarka Ethos. We are committed to ensuring the security and confidentiality of your personal information. By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Your trust is essential to us, and we continuously strive to maintain the highest standards of privacy protection. We will regularly review and update our privacy practices to adapt to changing technologies and legal requirements.

If you have any concerns or questions regarding our Privacy Policy or how we handle your personal information, please don’t hesitate to reach out to us. Your feedback is valuable, and we are here to address any inquiries you may have. You can contact us at queries@sarkaethos.com. We will respond to your inquiries as soon as possible.

Thank you for choosing Sarka Ethos. We appreciate your support and look forward to providing you with a secure and enjoyable experience on our website.